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Accepted Payment Methods
Wiremason accepts the following payment methods at checkout. The options available to you are shown at the time of purchase and may vary slightly depending on your device and browser.
Credit & Debit Cards
Visa
Mastercard
American Express
Most card payments are verified by your bank using 3D Secure, in line with UK Strong Customer Authentication rules.
Digital Wallets
Apple Pay
Google Pay
Authenticated with your device's Face ID, Touch ID, fingerprint or PIN — usually no extra 3D Secure step is needed.
Express Checkout
Shop Pay
Shopify's accelerated checkout. Saves your details securely for faster future purchases, verified by a one-time code.
PayPal
Pay with your PayPal balance, linked bank account or card. PayPal purchases are also covered by PayPal Buyer Protection, subject to PayPal's terms.
Not accepted
Wiremason does not currently accept UnionPay, Maestro, cryptocurrency, bank transfer, direct debit, cheques or cash on delivery. We do not offer our own instalment plans; where PayPal offers its own credit products (such as Pay in 3) at checkout, these are provided by PayPal and subject to its eligibility checks and terms. Payment options may change — this page will be updated accordingly.
Pricing & Currency
All prices on Wiremason.com are shown and charged in pounds sterling (GBP, £). The total shown at checkout — including delivery — is the amount taken from your chosen payment method.
VAT-inclusive pricing
For orders of £135 or less, UK VAT is included in the price you see, and there is nothing further to pay on delivery. For orders over £135, import VAT and any customs duty are assessed by HMRC and may be collected by the carrier before delivery. See our Terms of Service, Section 25.
No payment surcharges
Wiremason never adds a fee for paying by card, digital wallet, Shop Pay or PayPal. If your card is issued in a currency other than GBP, your bank may apply its own exchange rate or foreign transaction fee — these are set by your bank, not by us.
Why your statement may show a different name
Wiremason is operated by BULKECOM LIMITED. Depending on your payment method, your bank or PayPal statement may show WIREMASON, BULKECOM or Shopify alongside the transaction. If you don't recognise a charge, contact us before contacting your bank — we'll match it to your order straight away.
Payment Security
The security of your payment information is a priority. Wiremason.com uses industry-standard infrastructure to protect your financial data at every step of checkout.
Security standards in place
SSL / TLS Encryption
All data between your browser and Wiremason.com is encrypted using TLS 1.2 or higher. Look for the padlock in your browser's address bar.
PCI-DSS Level 1
Card payments are processed by Shopify Payments, certified to PCI-DSS Level 1 — the highest level of payment security certification.
No card data stored
Wiremason never stores your full card number, security code or expiry date. Card data is tokenised and handled only by the payment provider.
Strong Customer Authentication
UK payment rules require Strong Customer Authentication for most online card payments. Your bank may ask you to confirm the payment in its app, by text code or by biometrics.
Authentication on Apple Pay, Google Pay, Shop Pay & PayPal
Apple Pay and Google Pay payments are authenticated with your device's biometrics or PIN. Shop Pay verifies you with a one-time code sent to your phone, and PayPal payments are authenticated when you log in to your PayPal account. These methods are usually the fastest way through checkout.
Billing & Order Confirmation
Payment is taken when you place your order. Once it has been processed, you will receive an order confirmation email at the address you gave at checkout, with your order number, an itemised summary and delivery details.
When you are charged
Your card, wallet, Shop Pay or PayPal account is charged when you place your order.
You will receive an order confirmation email within minutes.
A VAT receipt for your order is available on request, and in your account under Order History.
PayPal payments also appear in your PayPal activity, with a PayPal receipt.
Payment declined?
If your payment is declined, you are not charged. Common reasons include insufficient funds, incorrect card details, failed 3D Secure authentication, or your bank blocking the transaction. Try another payment method or contact your bank. If the problem continues, contact us at info@wiremason.com.
No order confirmation received?
Check your spam or junk folder first. If you still can't find it after 30 minutes, contact us at info@wiremason.com with the email address used at checkout and the approximate amount. We will find your order and resend the confirmation.
Order Verification & Fraud Prevention
To protect our customers and prevent fraudulent transactions, we may verify some orders before dispatch — particularly higher-value purchases, or orders flagged by our payment provider's fraud detection systems.
We may
Contact you by email to confirm billing or delivery details before dispatching your order.
Place an order on hold for up to 24 hours while we verify it.
Cancel and fully refund an order if we are unable to verify it.
Disputes & chargebacks
If there's a problem with a payment or an order, please contact us at info@wiremason.com first. Most issues can be resolved quickly and directly, and our team can issue refunds or replacements without you needing to involve your card provider or PayPal.
Your rights to raise a dispute with your card issuer (including a chargeback, or a claim under Section 75 of the Consumer Credit Act 1974 for credit card purchases over £100), or to open a PayPal Buyer Protection case, are not affected by this policy. Where a dispute is raised, we provide carrier tracking and order records to the payment provider so it can be resolved fairly.
Refunds & Cancellations
Refunds are governed by our Returns & Refunds Policy. Here is a summary of refund timings from a payment perspective.
Original payment method
Within 14 days
Refunds are always made to the payment method you used. We issue them within 14 days of approval. After that, the time for the money to appear depends on your provider — typically 3–10 working days for cards, and usually faster for PayPal and digital wallets.
Store credit
Optional
If you prefer, we can issue store credit instead of a refund. It's available instantly, never expires, and can be used on any future order. Store credit is only ever offered as a choice — never in place of a refund you are entitled to.
Your 14-day right to cancel
Under the Consumer Contracts Regulations 2013, if you cancel within 14 days of delivery, we will refund you within 14 days of receiving the goods back, or of you providing evidence that you have returned them — whichever is sooner. Refunds for faulty goods under the Consumer Rights Act 2015 are made within 14 days of us agreeing that you are entitled to one. Full details are in our Returns & Refunds Policy.
Order cancellation
If you cancel an order before it is dispatched, we will refund you in full to your original payment method within 14 days. Contact us as soon as possible at info@wiremason.com. If your order has already been dispatched, you can still cancel under your 14-day right after it arrives.
No Subscription Billing
Wiremason does not offer subscription products or services. All purchases on Wiremason.com are one-time transactions. You will never be enrolled in a recurring billing programme without your explicit consent, and no further charges are made to your payment method after your order is placed.
Payment Enquiries
For any payment question — billing issues, refund status, unrecognised charges or VAT receipts — please contact our customer care team. We respond to all payment enquiries within 1–2 business days.
This Payment Policy applies to all orders placed on Wiremason.com and may be updated from time to time; the version published on this page is the one in force, and changes do not affect orders already placed. For consumers resident in the United Kingdom, statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, the Consumer Rights (Payment Surcharges) Regulations 2012 and the Consumer Credit Act 1974 apply in addition to this policy and prevail wherever they are more favourable. Effective 22 September 2026. Last updated 22 September 2026.