Terms of Service

This website is operated by BULKECOM LIMITED on behalf of the Wiremason brand. By visiting Wiremason.com and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including all additional terms, conditions and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers and contributors of content. Please read them carefully before accessing or using our website. If you do not agree to all of these Terms, you may not access the website or use any Services.

We may update or replace any part of these Terms by posting changes to this page. Your continued use of the site following any changes constitutes acceptance of those changes, without prejudice to your statutory rights as a consumer. The version in force when you place an order applies to that order.

By agreeing to these Terms, you confirm that you are at least 18 years old, or the age of majority in your country of residence, and able to enter into a binding contract.

We reserve the right to refuse Service to anyone for any lawful reason. You understand that your content (excluding payment card information) may be transferred unencrypted and involve transmissions over various networks. Payment card information is always encrypted during transfer and is never stored by us.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.

We take care to ensure that product descriptions, specifications and compatibility information on this site are accurate. However, general material on this site is provided for information only, and we cannot guarantee that every piece of information is complete or current at all times.

We may modify the contents of this site at any time. Nothing in this section affects your statutory right to receive goods that match their description.

Prices for our products are subject to change without notice. We may modify or discontinue the Service (or any part of it) at any time. Price changes do not apply to orders that have already been confirmed. All prices are shown in pounds sterling (GBP).

Certain products may be available exclusively online and in limited quantities. They are subject to return or exchange in accordance with our Returns & Refunds Policy and your statutory rights described in Section 22. Wiremason products are selected by Wiremason and sourced from established manufacturers and suppliers.

We may limit sales to any person, geographic region or jurisdiction. Product descriptions and pricing may change without notice. Colours shown on screen may vary slightly from the actual product due to display settings. Where a product is described as compatible with third-party devices or services (such as Apple, Samsung or Google), Wiremason is not affiliated with or endorsed by those companies.

We reserve the right to refuse or cancel any order, for example where a product is unavailable, where there is a clear pricing error, or where we suspect fraud. We may limit quantities purchased per person, per household or per order. If we cancel an order after payment, you will receive a full refund, and we will contact you using the email, billing address and/or phone number provided.

You agree to provide current, complete and accurate purchase and account information, and to promptly update your account details so that we can complete your transactions.

Some products work with third-party apps and services — for example companion apps, Apple Find My or Google Find Hub. These are provided by third parties, not by Wiremason, and are governed by their own terms. We do not control their availability, features or future updates, and changes made by their providers are outside our responsibility.

We may also offer new Services or features through the website in the future, which will also be subject to these Terms.

Links on this site may direct you to third-party websites not affiliated with us. We are not responsible for the content or accuracy of those websites, and we do not warrant any third-party materials or websites.

Complaints regarding goods or services purchased from third-party websites should be directed to the relevant third party.

If you send creative ideas, suggestions, proposals or other materials (collectively “comments”), you agree that we may edit, copy, publish, distribute and otherwise use them in any medium. We are under no obligation to keep comments confidential, pay compensation for them, or respond to them.

You agree that your comments will not violate any right of any third party or contain unlawful, abusive or obscene material. You are solely responsible for any comments you make and their accuracy.

Your submission of personal information through the store is governed by our Privacy Policy. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (“PECR”), and the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”).

Occasionally our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability. We may correct these at any time. If an error affects an order you have already placed, we will contact you before dispatch and give you the choice to proceed at the correct price or cancel for a full refund, subject to your statutory rights.

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content:

We may terminate your use of the Service for violating any of the prohibited uses.

We do not guarantee that your use of our website will be uninterrupted, timely, secure or error-free. Nothing in these Terms affects the statutory rights that apply to the products you buy — including your right to goods that are of satisfactory quality, fit for purpose and as described under the Consumer Rights Act 2015. Our commercial warranty is set out in Section 26.

To the extent permitted by law, you agree to indemnify BULKECOM LIMITED, BULKECOM LLC-FZ and our affiliates, officers, directors, agents, suppliers and employees against any claim made by a third party arising from your deliberate misuse of the Service, your breach of these Terms, or your violation of any law or the rights of a third party. This does not apply to your ordinary use of products as consumer goods.

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall continue in full force and effect.

Obligations and liabilities incurred before termination survive termination. These Terms remain effective until terminated by you or by us.

If you materially breach these Terms, we may suspend or terminate your access to the Service. Termination does not affect orders already placed or your statutory rights in respect of them.

Our failure to enforce any right or provision of these Terms does not waive that right or provision. These Terms and the policies published on this site form the entire agreement between you and us regarding the Service — without prejudice to your statutory consumer rights, which always apply.

These Terms of Service and any separate agreements under which we provide Services are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles.

You can review the current version of the Terms at any time on this page. We may update, change or replace any part of these Terms by posting updates on our website. Changes do not affect orders already placed. Material changes affecting consumer rights will be communicated by email where you have an account with us.

Questions about these Terms of Service should be sent to the contact details below. We aim to respond to all legal enquiries within 5 business days.

If you are a resident of the State of California, you have specific rights under the California Consumer Privacy Act of 2018 (“CCPA”) as amended by the California Privacy Rights Act of 2020 (“CPRA”). This section describes those rights and how to exercise them.

If you are a consumer resident in the United Kingdom, you benefit from statutory consumer rights that exist in addition to, and where more favourable prevail over, these Terms and our commercial policies.

The following policies are incorporated by reference into these Terms and form part of the agreement between you and Wiremason:

All original content on Wiremason.com — including text, product descriptions, graphics, the Wiremason name and logo, and page designs — is the property of BULKECOM LLC-FZ or its licensors and is protected by applicable intellectual property laws. Third-party brand names mentioned for compatibility purposes belong to their respective owners.

Wiremason ships to the United Kingdom from our fulfilment partner. By placing an order, you agree to the following shipping and delivery terms, without prejudice to your statutory rights as a consumer:

We stand behind every product we sell through a combination of our commercial warranty and the statutory protections you are entitled to under UK consumer law.

Wiremason is not liable for any failure or delay in performance caused by events beyond our reasonable control, including:

If such an event occurs, we will notify you as soon as reasonably practicable. If it continues for more than 30 days, you may cancel the affected order and receive a full refund for any goods not delivered. This clause does not limit your statutory consumer rights.

By using Wiremason.com or communicating with us by email, you agree to receive communications from us electronically.

We only send marketing emails where you have opted in, or where the law otherwise permits. You can unsubscribe at any time using the link in any marketing email, or by contacting us at info@wiremason.com. Transactional emails about your orders are not marketing and will continue to be sent as part of fulfilling your contract.

By submitting User Content (reviews, ratings, comments, photographs), you grant Wiremason a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display that content in any media, including for marketing, for as long as it remains published. You can ask us to remove your content at any time.

We publish genuine reviews regardless of rating, and we do not suppress negative reviews. We may remove content that breaches these rules or applicable law.

We are committed to resolving disputes quickly and fairly. We encourage you to follow the process below before starting formal proceedings — without prejudice to your statutory consumer rights:

Purchases on Wiremason.com must be made by a person aged 18 or over. By placing an order, you confirm that you are at least 18 years old. Some products, such as kids' smartwatches, are designed to be used by children but must be purchased and set up by a parent or guardian.

We may cancel any order we have reason to believe was placed by a minor without appropriate consent, with a full refund of any payment made.

Wiremason does not currently offer subscription products or services. All purchases on Wiremason.com are one-time transactions. If this changes, this section will be updated, and any subscription will require your explicit consent at the time you subscribe, in line with UK consumer law.